Guest reviews

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Clean, quiet and a lovely breakfast. The staff remembered our names by the second day.

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Great base for a ski week — a few minutes from the gondola, and the ski room with heated racks is a big plus.

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A pleasant family hotel with tasty food. Our room was a bit small for four, but everything else was excellent.

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The best part was the spa after skiing. The reception helped us with lift passes and a ski school for the kids.

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We came for New Year — the dinner was great and the atmosphere very warm. We will be back.

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Good location next to the old town. Breakfast could have had more choice later in the morning.

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We were a group of friends on a ski trip. Excellent welcome, quick check-in and help with everything.

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The hotel is nice, but our room faced the street and was noisy in the evening. The staff offered us another room the next day.

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Perfect in summer — the guide they recommended took us to the lakes below Vihren. Unforgettable.

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Cosy and clean. The kapama in the restaurant is a must. The car park fills up quickly at weekends.

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We stayed with our dog and felt very welcome. Thank you for the walks you recommended.

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We took a day trip to the Rila Monastery with a transfer from the hotel. Everything was perfectly organised.

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Comfortable bed, a quiet night and a very kind reception. I would like a wider choice of tea in the spa.

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Skiing, spa and good food — exactly what we were looking for. The staff speak excellent English.

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Fine overall, but the Wi-Fi in our top-floor room was weak. Otherwise the food and the staff are very good.

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We had a wonderful week. The room was spacious and the view of Pirin was beautiful.

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A nice hotel for families. The kids loved the breakfast and we loved the spa.

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Our third time here. Everything is just as we remember — clean, warm and calm.